Returns & Exchanges
At Down To Ground, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for easy returns and exchanges. Ensure all items are unworn, unwashed, and still have their original tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging or a secure mailer, ensuring the eco-friendly materials are handled with care.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing